Delay Repay Claim Form

My Delay Repay Account

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Benefits of creating an account:

✓Easier to make delay repay claims.
✓Your personal details will always be prefilled.
✓Season ticket holders can save their ticket and skip having to add each time.
✓Save your preferred compensation method.
✓All your Delay Repay claims in one place.

Looking for help with your Delay Repay claim? FREQUENTLY ASKED QUESTIONS © Copyright 2023 Tracsis Travel Compensation Services Ltd | Version- 1.1.w i-090865ce2c7ac3787

If you are a monthly or longer Season ticket holder and did not travel on a date where Industrial Action was taking place, please fill out this Delay Repay form within 28 days of the affected date.
Please only submit 1 claim for each strike date to claim a full day for your ticket.
If you held a daily ticket and did not travel, please contact the retailer of your ticket for a refund.
For any ticket holders, if you have travelled and experienced a delay of more than 15 minutes against the advertised timetable, please continue to complete this form.