Delay Repay Claim Form

My Delay Repay Account

Please provide your email below.

Don't have an account? Sign up here

Email Address

Please complete the Recaptcha in order to proceed

if the email you have provided is linked to an existing unverified account you will receive a verification link shortly

Benefits of creating an account :

✓Easier to make delay repay claims.
✓Your personal details will always be prefilled.
✓Season ticket holders can save their ticket and skip having to add each time.
✓Save your preferred compensation method.
✓All your Delay Repay claims in one place.

Looking for help with your Delay Repay claim? FREQUENTLY ASKED QUESTIONS © Copyright 2023 Tracsis Travel Compensation Services Ltd | Version- 1.1.v i-090865ce2c7ac3787

If you are a monthly or longer Season ticket holder and did not travel on a date where Industrial Action was taking place, please fill out this Delay Repay form within 28 days of the affected date.
Please only submit 1 claim for each strike date to claim a full day for your ticket.
If you held a daily ticket and did not travel, please contact the retailer of your ticket for a refund.
For any ticket holders, if you have travelled and experienced a delay of more than 15 minutes against the advertised timetable, please continue to complete this form.