Delay Repay Claim Form

My Delay Repay Account

Appeal or Check a Delay Repay Claim

Please enter your delay repay claim reference and security data using the form below, if you wish to submit a new claim, please click here to go to the claim submission page.

Claim reference number

Email Address

Please complete the Recaptcha in order to proceed

View your Claim to:

Update your ticket image
Change your compensation method
Check the status of your claim
Appeal a rejected claim
Appeal the compensation awarded on your claim

Looking for help with your Delay Repay claim? FREQUENTLY ASKED QUESTIONS © Copyright 2023 Tracsis Travel Compensation Services Ltd | Version- 1.1.w i-090865ce2c7ac3787

If you are a monthly or longer Season ticket holder and did not travel on a date where Industrial Action was taking place, please fill out this Delay Repay form within 28 days of the affected date.
Please only submit 1 claim for each strike date to claim a full day for your ticket.
If you held a daily ticket and did not travel, please contact the retailer of your ticket for a refund.
For any ticket holders, if you have travelled and experienced a delay of more than 15 minutes against the advertised timetable, please continue to complete this form.