Delay Repay Claim Form

My Delay Repay Account

Appeal or Check a Delay Repay Claim

Please enter your delay repay claim reference and security data using the form below, if you wish to submit a new claim, please click here to go to the claim submission page.

Claim reference number

Email Address

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View your Claim to:

Update your ticket image
Change your compensation method
Check the status of your claim
Appeal a rejected claim
Appeal the compensation awarded on your claim

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Planned disruption & engineering works

Occasionally, work may need to be carried out on our line and this may result in part of our line being closed. When this happens, we will arrange alternative transport and strive to advertise any amended timetables as early as possible. Occasionally this may be at short notice, and it is therefore always advisable to check our timetable before travelling. You can view amended timetables at www.chilternrailways.co.uk or by calling us on 03456 005 165.

Please note that compensation for delays in such cases is based on the timetable that is applicable on the day of travel, which can be viewed on our website.