We aim to process your claim within 24 hours, however please allow up to 10 working days as your claim may be subject to additional quality checks
To make claiming even easier in the future, you can register an account using our My Delay Repay service.
The information from the claim you have just created will be used and all you need to do is create a password.
Planned disruption & engineering works
Occasionally, work may need to be carried out on our line and this may result in part of our line being closed. When this happens, we will arrange alternative transport and strive to advertise any amended timetables as early as possible. Occasionally this may be at short notice, and it is therefore always advisable to check our timetable before travelling. You can view amended timetables at www.chilternrailways.co.uk or by calling us on 03456 005 165.
Please note that compensation for delays in such cases is based on the timetable that is applicable on the day of travel, which can be viewed on our website.